Senior Specialist - System Management

NOTE This role will need to support Pacific Time Hours

Role Summary

We are seeking a Social Marketing Operations Engineer with strong social media and Sprinklr experience to support our enterprise tech clients content amplification strategy across 8 social platforms automation and optimization of content workflows and management of digital communities This role bridges digital marketing marketing technology and analytics enabling scalable and efficient campaign execution across social and content platforms

Key Responsibilities

Social Media Management

Partner with content and creative teams to support timely content amplification on channels with 800K followers

Manage and optimize social media content across multiple platforms using Sprinklr Adobe Workfront

Develop best practices for governance tagging and native platform usage

Manage integrations between AEM Adobe Experience Manager or other CMS platforms and Sprinklr to streamline content workflows

Own end to end metadata tagging strategy for content landing on client social media accounts

Stay up to date on latest social trends features and tools and understand how to implement them for social campaigns delivery

Stakeholder Management

Collaborate with multiple groups of stakeholders and focus on shared outcomes using data and insights to help broker any challenges

Analytics Performance Optimization

Analyze track and report on social media performance using Sprinklr Analytics Adobe Workfront and Power BI reporting dashboards

Generate insights and recommendations to improve process intake and operational efficiency

Execute AB testing on social posts and blog content to optimize performance

Community Engagement Brand Growth

Monitor brand mentions audience sentiment and engagement trends using social listening tools

Collaborate with customer service and marketing teams to respond to customer inquiries on social platforms

Support influencer marketing initiatives and social listening strategies

Qualifications Skills Required

Qualifications

3 years of enterprise experience in social media management

Handson experience with Sprinklr for social posting automation and analytics

Strong working knowledge of social platforms TikTok LinkedIn X Twitter Instagram Facebook YouTube etc

Experience supporting YouTube video readiness and publishing workflows

Excellence in supporting creative social media content planning strategy and collaboration

Expert knowledge of best practices and cultural trends for Instagram Threads TikTok YouTube Facebook X Twitter etc

Strong knowledge of social media analytics and reporting to demonstrate results

Experience with AB testing paid social campaigns and performance marketing

Strong analytical communication and project management skills

Experience using project management software such as Adobe Workfront Microsoft Lists Microsoft Project Clickup etc

Additional Qualifications

Exposure AI driven marketing tools chatbots or automated customer engagement solutions

Basic knowledge of HTML CSS and JavaScript for minor web or email customizations

Technical understanding of API integrations marketing automation and data analytics

Skills Mandatory

Social Media Management via TikTok Instagram Threads X Twitter LinkedIn YouTube etc

Sprinklr or equivalent social media management platforms

Stakeholder management

Critical thinking in a fast paced environment

English language fluency