Overseas Contractor

The CRM Coordinator supports the execution and operations of customer relationship management CRM initiatives with a primary focus on inapp banner workflows This role partners closely with crossfunctional teams and vendors to ensure timely execution accurate reporting and smooth daytoday CRM operations The ideal candidate is highly organized detailoriented and comfortable managing multiple tools and processes

Key Responsibilities

Own the endtoend inapp banner workflow including execution and reporting in partnership with the vendor Recurly Engage

Own the endtoend email push workflow including execution and reporting in partnership with the vendor Salesforce Marketing Cloud

Log track and help resolve issues across CRM platforms including Salesforce Mkt Cloud SDKs Redfast and related tools

Organize and maintain team assets including naming conventions calendars and shared folders

Assist in maintaining documentation playbooks and internal CRM processes to support team efficiency and consistency

Provide coverage for CRM assignments when the Manager or Senior Manager is out of office ensuring continuity of operations

Support daytoday CRM coordination and operational tasks as needed

Required Skills Qualifications

Strong organizational skills with attention to detail

Ability to manage multiple tasks and deadlines simultaneously

Familiarity with CRM and marketing technology platforms eg Salesforce Braze or similar

Strong communication and collaboration skills

Comfort working with vendors and crossfunctional partners

Comfort writing copy for marketing communications

Preferred Qualifications

2 years of prior experience in CRM operations lifecycle marketing or marketing operations

Experience working with inapp messaging or banner tools eg Redfast or similar platforms

Basic reporting or analytics experience

Basic HTML experience

Language skills English nice to have italian german danish or swedish