Specialist - Software Engineering

Job Title: Power Platform Support Engineer

LOCATION: LATAM

WORK MODEL: Remote

HIRING MODEL: Mexico and Costa Rica FTE / Brazil can be FTE and Contractor / Any other LATAM location contractor

CLIENT: JOHNSON CONTROLS ENTERPRISES MEXICO

PAYRATE 32

Experience 5 to 7 Years

Job Summary

We are looking for a skilled Power Platform Support Engineer with 5 to 7 years of IT experience and Handson expertise in supporting Microsoft Power Platform solutions The candidate will be responsible for application support incident resolution monitoring maintenance troubleshooting and enhancements of Power Platform applications

Key Responsibilities

• Provide L2L3 support for applications developed using Power Apps Power Automate Power BI and Dataverse
• Investigate and resolve incidents, service requests and production issues within SLA timelines
• Monitor workflows scheduled jobs integrations and application performance
• Perform root cause analysis RCA and implement corrective and preventive actions
• Support deployment activities release management and environment migrations
• Manage user access security roles and environment administration
• Coordinate with development teams for bug fixes and application enhancements
• Create and maintain technical documentation knowledge base articles and support procedures
• Monitor system health and proactively identify operational risks
• Participate in on call support when required

Required Technical Skills

• Microsoft Power Apps Canvas ModelDriven Apps
• Power Automate Cloud Flows
• Microsoft Dataverse
• Power BI
• SharePoint Online
• Microsoft 365
• SQL Server
• REST APIs and Web Services
• Power Platform Administration Center
• Support Operations Skills
• Incident Management
• Problem Management
• Change Management
• Service Request Handling
• Root Cause Analysis RCA
• Production Support
• SLA Management
• Release Deployment Support
• Preferred Skills
• Experience with Azure services Logic Apps Azure Functions
• Knowledge of Power Pages
• Familiarity with Copilot Studio and AI Builder
• Exposure to CICD and Application Lifecycle Management ALM
• Experience with ServiceNow or equivalent ticketing tools
• Certifications Preferred
• Microsoft Certified Power Platform Functional Consultant PL200
• Microsoft Certified Power Platform Developer Associate PL400
• ITIL Foundation Certification

Educational Qualification

Bachelors Degree in Computer Science Information Technology or a related field

Key Competencies

• Strong troubleshooting and analytical skills
• Good communication and stakeholder management
• Customer focused approach
• Ability to work independently and in a team environment
• Excellent documentation and reporting skills

Commitment to operational excellence and continuous improvement