Senior Specialist - Package Implementation

LOCATION: Mexico

WORK MODEL: Remote

HIRING MODEL: FTE

CLIENT: The Procter & Gamble US Business

PAYRATE: 90,000 MXN Gross (before taxes)

ServiceNow Platform Lead

Role Description

Responsible for overseeing platform architecture administration governance and overall system health

Configure and oversee the Security Center module

Manage Advanced High Availability AHA Architecture for Platform

Optimize licenses allocation reclamation approvals and usage reporting

Oversee security operations and execute system cloning as well as applying patches and upgrades

Conduct platform analysis provide actionable insights and assist with audit processes

Provides architectural leadership in evaluating new requirements managing platform complexity and guiding implementation alignment

Acts as the guardian of platform integrity ensuring adherence to architectural principles governance standards and best practices

Bridges the gap between business needs and technical execution by advising on configuration customization and platform optimization

Oversees the planning coordination and execution of ServiceNow release activities to ensure stable and controlled deployments across environments

Manages the promotion of code configurations and applications from development to production while maintaining alignment with governance quality and risk protocols

Serves as a key coordination point between development platform operations and business stakeholders during release cycles

RoleResponsibilities

Define and support execution of ServiceNow platform governance including architectural review boards and standards

Develop and maintain architectural models data structures and design documentation for the platform

Guide implementation of a scalable and supportable platform operating model

Evaluate new business requirements and assess their impact on platform architecture and technical feasibility

Provide handson support for prototyping solution validation and iterative design

Define and enforce configuration development and integration standards in line with platform best practices

Identify and remediate technical debt or noncompliant configurations that risk platform stability or performance

Collaborate with solution architects developers and administrators to ensure technical consistency across solutions

Coordinate and manage the release calendar ensuring timely and conflict free promotion of code configurations and updates across ServiceNow environments

Collaborate with development teams platform administrators and change managers to validate release readiness and compliance with governance standards

Resolve code collisions deployment discrepancies and environment inconsistencies by working closely with technical leads and developers

Support team development activities by aligning sprint deliverables with release milestones and platform freeze windows

Facilitate release planning sessions retrospectives and go no go decisions with stakeholders and governance boards

Partner with platform teams during upgrades patches and application deployments to ensure minimal disruption and full stakeholder alignment

Monitor and report on release performance change success rates and opportunities for continuous improvement

Promote the use of automated deployment tools version control and CICD practices to increase release efficiency and reliability

Drive and implement fixes to instance health scan finding performance manageability usability scalability upgradability and security

Maintains the stability and usability of the platform across production and nonproduction environments

Perform POC and implement platform versioning inclusive core platform plugins store apps widgets etc including execution of instance patching cloning etc

Manage Release Management process Change assessment CAB approval deployment during weekends review etc

ServiceNow platform communication management focusing on planned events changes new capability release new project release etc and unplanned events priority incidents patching etc

Maintenance of Activity Event Calendar

Drive Zero SLA failure for incidents requests amongst team members

Proactive responsive and focused on anticipating future requirements andor issues

Technical and Industry Experience

At least 9 years experience in managing and implementing the ServiceNow Platform

Expertise in ServiceNow Coding java script business rules client scripts UI Policies etc.

Deep understanding of the ServiceNow platform architecture including system administration application development and security models

Must have Experience in database design data modelling and CMDB architecture

Must have experience in CSDM framework implementation

Experience on ServiceNow ITSM and CMDB in ServiceNow

Strong Experience on RESTSOAP based integrations and MID Server architecture

Handson ServiceNow implementation experience across multiple applications modules

Strong skills in trans