Senior Specialist - Architecture

Product Support Engineer (Java, Python, JavaScript)

Location: Argentina (Remote)
Working Hours: Must overlap with US Time Zones (EST/CST/PST)
Experience: 5-10 Years
Employment Type: Contractor
Pay Rate: USD 40/hour

Role Overview

We are seeking a highly skilled Product Support Engineer with strong experience in Java, Python, and JavaScript to support and enhance business-critical applications and integrations.

The ideal candidate will have hands-on experience in application support, troubleshooting, automation development, API integrations, production incident management, and operational support in enterprise environments. Experience in Media & Entertainment, Broadcast, OTT, or Media Asset Management (MAM) platforms such as Evertz MediatorX is highly desirable but not mandatory.

Key Responsibilities

Application Support

• Provide L2/L3 support for enterprise applications and integrated platforms.
• Monitor production environments and proactively identify potential issues.
• Troubleshoot application, workflow, integration, database, and API-related issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Manage incidents, service requests, change requests, and problem management activities.
• Collaborate with engineering, operations, and business teams to resolve production issues.

Development & Automation

• Develop and maintain automation tools, utilities, and scripts using:
• Java
• Python
• JavaScript
• Automate operational processes to improve efficiency and reliability.
• Develop and support integrations using REST APIs and Web Services.
• Contribute to application enhancements, bug fixes, and process improvements.

Integration & Platform Support

• Support integrations with:
• Enterprise Applications
• APIs and Web Services
• Databases
• Cloud Platforms
• Messaging Systems
• Workflow Automation Tools
• Third-Party Vendor Applications
• Troubleshoot system integrations and data flow issues across platforms.

Operational Excellence

• Participate in on-call support rotations.
• Create and maintain SOPs, runbooks, and support documentation.
• Drive continuous service improvement initiatives.
• Support platform upgrades, deployments, patching, and release validation activities.

Required Technical Skills

Mandatory

• Strong hands-on experience in:
• Java
• Python
• JavaScript
• Experience with REST APIs and Web Services
• SQL and database troubleshooting
• Linux/Unix fundamentals
• Application support and production troubleshooting
• Log analysis and performance troubleshooting
• Incident Management and Problem Management experience
• Experience supporting enterprise applications in production environments

Nice to Have

• Experience with Media Asset Management (MAM) platforms
• Experience with Evertz MediatorX
• Broadcast, OTT, Streaming, or Digital Media industry experience
• Content ingest, transcoding, playout, or media workflow knowledge

Preferred Skills

• Splunk
• Grafana
• ELK Stack
• Dynatrace
• AppDynamics
• Cloud Platforms (AWS, Azure, GCP)
• Messaging and workflow orchestration tools

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• 5+ years of experience in Application Support, Product Support, Production Support, or Platform Support.
• Experience in Media & Entertainment, Broadcast, OTT, or Digital Media environments is a plus.