Overseas Contractor

Mexico location

Contract Period 01Sep26 till 31Aug27

Skillset Java Spring boot Azure Mongo DB Docker Kubernetes Kafka with

Experience 810 years

Job Description

Provides expertlevel troubleshooting and resolution of the most critical and complex application issues ensuring the highest levels of system reliability and performance Leads supportrelated projects and strategic initiatives contribute to capacity planning and optimize application performance through advanced configurations and tuning Mentors junior team members develops and maintains indepth knowledge base articles and communicate effectively with senior management and stakeholders about critical issues and improvements

Manage and resolve incidents within agreed service levels

Resolve the most complex and critical application issues

Coordinate with other IT teams to ensure seamless resolution of production incidents

Communicate effectively with senior management and key stakeholders about critical incidents and improvements

Monitor system performance and collaborates with Product teams on improving applications for better performance stability and easier supportability

Develops maintains and tracks Error Budgets for supported applications

Implementation of automated alerts and monitoring of application and underlying infrastructure

Lead supportrelated projects and initiatives

Generate and analyze reports on support metrics and application performance

Develop and maintain indepth knowledge base articles and documentation

Mentor junior team members and provide advanced training sessions

For you to be successful in this position we imagine that you

Demonstrate a strong sense of ownership customer service and integrity

You are organized and enjoy working in a team

Possess excellent communication skills and command of the English language

Our ideal candidate brings four or more years of experience within application or technical support and has a relevant bachelors degree or equivalent experience

You have foundational knowledge of microservice architecture and ITSM tools as well as the Atlassian products Familiarity with a programming or scripting language is a plus

For you to be successful in this position we imagine that you

Demonstrate a strong sense of ownership customer service and integrity

You are organized and enjoy working in a team

Possess excellent communication skills and command of the English language

Engage with application end users to analyze and document issues and take responsibility for their successful resolution

Work with DevOps SREs Test Engineers and Development teams to implement permanent solutions

Further advance our monitoring framework and ensure 247 system and support availability via oncall

Work closely with both IT and business to facilitate the continual improvement in the availability performance functionality and security of our platforms

Work with industry leading technologies like Kubernetes Kafka MongoDB and Docker